“A bad system will beat a good person every time.”
Process Identification
Process Identification is the first step in determining if you have the most efficient processes to allow your employees to execute an excellent Customer Experience and that your customers have a process that allows for ease of business. We can help you identify the most imperative processes in your business and develop a plan to make them as efficient as possible.
Standard Work
The second step in this process is to develop standard work. This allows for all identified processes to be executed consistently time after time which will enhance the Customer Experience. We will work with your team to document and develop standard work for these processes and identify opportunities to improve them by eliminating wasted time and/or activities.
Process Audits
In today’s ever changing environment our processes must be as flexible and fluid as our customers’ needs are, allowing us to modify our business as the needs of our customers change. We can work with your team on a continual basis to provide process audits and help determine if adjustments need to be made to enhance your ability to fulfill the Customer Experience.
Technology Deployment
All too often we discover new technology that we want to use, purchase it and then determine a way to best use it. This can leave us with many disconnected processes, multiple systems with multiple usernames and passwords for employees and customers as well as duplication in processes. We can work with your team to evaluate current technology applications as well as new technology to ensure all processes are as efficient and cost sensitive as possible.