Surveys

Surveys are a critical element to gain stakeholder feedback. They allow us to determine areas that we are excelling in as well as other areas we need to improve in. Surveys also give us a benchmark to help determine if we are improving our customer experience. Although these are valuable resources, developing effective surveys to get feedback with a high response rate can be difficult. We can help you develop value-added surveys for all stakeholders as well as help develop strategies based on the feedback that is received.

• Customer Surveys

• Employee Surveys

• Vendor Surveys

• Annual Surveys

• Transactional Surveys

• Event Surveys

• Analyze Survey Data

Customer Advisory Board

Surveys are not and should not be the only method to obtain feedback from customers. Customer Advisory Boards can be a valuable tool to get feedback from your strongest partnerships. We can help you organize and execute Customer Advisory Boards.

Employee Round Tables

Getting employee feedback is a critical component of executing the Customer Experience. Surveys are a great way to get feedback, but they often don’t provide us with enough feedback to uncover systemic issues. To further complicate this issue employees are sometimes not comfortable raising these concerns to business leaders within the Company. We can help you develop and execute Employee Roundtables as well as provide you with the feedback in an easily digestible format.

Market Research

Market feedback outside of current customers is also critical to determine how your Company can best serve the needs of your marketplace. This feedback will allow you to develop new revenue generating strategies that will continue to service the needs of your current customer base as well as provide a path to gain new customers. We can provide extensive market research that will enable you to make these critical business decisions based on real market data.