Helping you to gain a competitive edge through a differentiated customer experience
The CX Edge was created to serve the B2B community by developing and executing customer experience strategies that focus on your primary business objectives of increasing profitability by retaining and acquiring new business.
Our solutions focus on the four primary areas of the Customer Experience; people, product, process and feedback.
Get in touch with us to set up a consultation by using the contact form at the bottom of this page to inquire whether our services are right for you.
Areas of Focus
People
The first step in developing a Customer Experience is ensuring you have the right people in place and that those people not only understand your expectations but are trained in how to execute it. We have a variety of solutions designed to help you hire, retain and train your employees.
Process
Ensuring your company has the right technology in place and that your processes to allow your employees to deliver a great experience is an imperative piece to this puzzle. We offer solutions designed to help you audit current processes and technology.
Product
A key element in the Customer Experience is not only ensuring you have the right products and services your customers want but also that they are able to find and interact with these products and your company in the way they want. We have a variety of solutions they will ensure you are communicate, delivering and executing strategies that will keep your customers coming back time and time again!
Feedback
The Customer Experience is a never ending process that must be constantly reevaluated and adjusted based on market demands. Part is this process is to get feedback from your employees, customers and the marketplace to determine how you can improve. We offer a variety of solutions that will allow you to get this feedback and determine what to do with it.
“Customer experience (CX) is the new marketing battlefront. More than two-thirds of marketers responsible say their companies compete mostly on the basis of CX, according to the 2017 Gartner Customer Experience in Marketing Survey. And in two years’ time, 81% say they expect to be competing mostly or completely on the basis of CX.””
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If you are ready to start your customer experience journey or just looking for some additional information please fill out the form below to get started!